1. How can I update my information?
Updating Personal Information: Faculty and Staff
Option 1: Through Portal
1. Log into KFUPM Portal at https://portal.kfupm.edu.sa/
a. For faculty: browse to the Faculty Services" tab
b. For staff: browse to the "Staff Services" tab
2. Use the portlet "My Personal and Dependent Info" to review your current information
3. Use the "Access eBusiness Personal Info" button in the portlet to update your information
4. Update the "Alternate Email" and "Mobile" fields
Option 2: Through E-Business
1. Log into E-Business
a. For faculty: in the main menu, browse to the menu item: KFUPM Faculty Self-Service → Personal Information
b. For staff: in the main menu, browse to the menu item: KFUPM Staff Self-Service → Personal Information
2. Update the "Alternate Email" and "Mobile" fields
Updating Personal Information: Students
Update Personal Email Address
1. Log into KFUPM Portal at https://portal.kfupm.edu.sa/
2. Browse to the "Registrar Services". tab
3. Under "Personal Information" Section, Click on "Update E-Mail Addresses" Tab to View/Update your email addresses.
4. Select "Personal Email Address" from the drop down menu of "Type of E-mail to Insert" option and click on Submit button.
5. Enter your "Personal Email Address" and click "Submit" Button. The Email Address must be a non-KFUPM Personal Email Address.
Update Mobile Number
1. Updating "Mobile Number" is not allowed through the KFUPM Portal.
2. If you need to add/update your "Mobile Number", please visit the Registrar Office in Building # 68, Room # 269.
2. What is the difference between password change and password reset? and which option should I select?
If you know your current password, then use "change password". If you do not know your current password, then use "reset password".
Note that password reset requires your Iqama number or national ID, your personal email address, and your mobile number user information to be up to date.
3. After changing my password, I am unable to log on to my machine.
This may happen if your machine is part of the KFUPM domain. The new password may take up to a minute to propagate through all systems. Moreover, some services may take up to 30 minutes to pick up the new password. However, until then, you can still use your old password to access these services. On Windows machines, once the machine updates its policy automatically, you will be prompted for your new password.
Note: Please ensure that your device (laptop or desktop) is connected to the wired KFUPM network and not to the WiFi network during the password change process.
4. I have updated my information but I am still not able to reset my password.
Once your information is updated, reset password can be done next day.
5. What is the best practice related to passwords management?
1. Do not use the password that you choose for your University accounts with other off-campus services such as Facebook, Twitter, LinkedIN, Google and Yahoo. This is to protect your KFUPM accounts in case those services are breached or in case your service provider does not encrypt passwords during the authentication process.
2. You must change your password immediately if you notice unusual activity on your system or account. If you suspect that someone is accessing computing resources using your identity, please contact the Help Desk at 3111 or report it on https://edesk.kfupm.edu.sa.
6. What is Mobile App Authentication and what is the use of it?
Mobile App Authentication is an OTP, One Time Password. OTP is a kind of secret that can be used for once only. In the self-service password system, you can use Mobile App Authentication to reset your password.If one forgets his password, he can go to ‘reset password’ link and instead of email he can use ‘Mobile Device Verification’ option. This needs OTP setup on mobile device first which is very simple and straight forward procedure. To setup OTP, login to password self-service system and click on ‘Setup Mobile App Authentication’. Follow the instructions as mentioned in the self-service password system.
7. How to identify if a password change email you have received is legitimate or not?
There are multiple ways of confirming if the web-link/email is legitimate or not.
1. Call 3111 (ITC help desk) to confirm the legitimacy.
2. Check the email headers and see the "FROM" address. If it is from the KFUPM Mail Administrator (postmast@kfupm.edu.sa) account then it is a legitimate email. To check the headers in Outlook 2010/2013/2016:
a. Double click and open the email message
b. Go to File menu
c. Click on Properties button
d. Check the headers
3. The web site contains server certificate which is provided by DigiCert. To view the certificate, open Internet Explorer and go to https://password.kfupm.edu.sa
a. Make sure that web-link contains https.
b. Click on the lock icon and then click on View certificates.
c. Ensure the the certificate is issued to password.kfupm.edu.sa and it is issued by DigiCert SHA2 Secure Server CA.
8. What is the password policy?
Following are the minimum requirements that a user password must meet in order to be accepted by the system:
1. Password should be minimum of 10 characters in length.
2. Password should be combination of:
a. At least two alphabetic characters (A-Z, a-z).
b. At least two numbers (0-9).
c. Preferably include at least one special character (@,#,$).
3. Password should not be easily guessable or a word found in a dictionary.
4. Blank passwords are not allowed.
5. The new passwords should not be same as the previous 4 passwords.
