Exchange on iPad
Note: MS Outlook 2003 and Outlook Express
email clients are not compatible as MAPI client for Exchange 2010, Hence
users are requested to upgrade MS Office to 2010 or at least 2007 if
they want to use MAPI client depending on their computer configuration.
If you need assistance in determining which email client is right for
you, contact the ITC Help Desk at 3111.
Frequently-Asked Questions (FAQs) about
the KFUPM Exchange Service
General KFUPM Exchange Questions
Mobile Device-Related Questions
Answers to Frequently-Asked Questions
(FAQs) about the KFUPM Exchange Service
General KFUPM Exchange Questions:
my KFUPM Exchange account login and password?
Your Exchange account login name is your
KFUPM computing ID, you can use your username without
‘kfupm\’. Your Exchange account password is your
computing password. Don’t know this password? You can
Why internet password? Why not portal password?
The Exchange server authenticates through the Active directory
which is also used to authenticate Users for Internet access, whereas the Portal
authenticates through the Portal LDAP which is used for authenticating the
Portal login and also the old iPlanet Messaging
Server. In near future all the KFUPM systems will be authenticating through the
Active directory and hence there will be only one username/password needed to
access all KFUPM services.
What will happen to my
All the old emails which were
received on your old email account will be on the old server; hence can be
accessed through the KFUPM
Portal. If a user needs to migrate these old
emails to the new Exchange account, he should contact the ITC helpdesk and use
one of the links provided. However, if a user was downloading his emails to any
local client, then he will have his old emails on his email client (in his old
How do I access my KFUPM
Centralized Exchange account when I am off-campus?
You have two options for viewing your KFUPM
Exchange Service account when connecting from home or elsewhere:
You can visit
Outlook Web Access (OWA) in a Web browser.
You can try to use Outlook Anywhere.
Note: Our experience is that Outlook
Anywhere does not work everywhere; there are differences in success among
Internet Service Providers (ISPs) and even variances in success (dependent upon
location) with the same ISP. Also, ITC does not support Outlook Anywhere;
so if you cannot get it to work using the following instructions, assume that
the problem lies with your ISP, and try one of the other methods suggested above
for off-Grounds access to your KFUPM Exchange Service account.
configure Outlook Anywhere for Outlook:
Select Tools from the menu bar.
From the Tools dropdown menu, select Account Settings...
In the Account Settings (Email Accounts) window, select your KFUPM
Exchange Service account (e.g., Microsoft Exchange).
Click the Change... button.
Click the More Settings... button.
Select the Connections tab.
At the bottom of the Microsoft Exchange window, beneath Outlook
Anywhere check the box beside Connect to Microsoft Exchange using HTTP.
Click the Exchange Proxy Settings... button.
In the text Use this URL to connect to my proxy server for Exchange:
field, type: owa.kfupm.edu.sa
10. Check box beside
Connect using SSL.
11. Click the OK
12. Click the Apply
13. Click the OK
14. Click the Next->
15. Click the Finish
16. Click the Close
17. You may need to shut
down Outlook (close it completely) and restart it after making these changes.
After establishing an Outlook Anywhere
configuration, you will be able to connect with it where it works.
Also, if it works for you from home, you do
not need to do anything when you have your computer at work; Outlook knows when
it needs Outlook Anywhere and ignores this configuration if Outlook Anywhere is
I want to
change the appearance of my name in the From: line of
emails sent from my Exchange account. How do I do this?
If your Display name appears wrong, please
contact: 4098; 7636 or 7243.
ITC recognizes that the ability to change
your name or address as it appears in the From: line
of your outgoing messages to include your nickname or alias is important.
Unfortunately, at the present time, this type of change is not possible. At
KFUPM, a number of databases (some controlled by ITC, some controlled by others)
need to interact to have names and email addresses display correctly. This
complicated interaction makes allowing a person-selectable
From: name/address choices more difficult than it might otherwise be. ITC
has staff working on this issue as time, priorities and resources permit, and
hopes to have a way for people to designate how they want their From: address to
appear in the future.
What is my quota? How much
space do I have for my KFUPM Centralized Exchange account?
Your mailbox quota is: 1 GB for Faculty,
500 MB for Staff and Students.
What if I
exceed my quota limit?
You can view your mailbox whenever you want
by clicking on the ‘File’ tab of your Outlook 2010 client.
The exchange server will notify to the user
when the Mailbox reaches 80% of his quota limit. However if the user does not
take the necessary action by deleting the unwanted emails and reducing the
mailbox size, the user will not be able to receive emails and the senders will
be notified that ‘your message could not be delivered to the user mailbox has
reached the allowed quota limit’.
Moreover, in Outlook 2010 the senders will
be notified as soon as they enter the recipient address if the recipient’s quota
Very soon ITC will be implementing the
Email Archiving System through which all the emails older than the defined
number of days will be archived automatically but still will appear in the user
inbox with a different icon. When the user selects to read such email the email
will be retrieved seamlessly and open in the Inbox of the users.
How do I change my Language settings for OWA?
To change your Language settings please
follow the steps
What email client shall I use?
ITC recommends using the
the latest Microsoft software if possible. If you do
not have Outlook 2010 (for your Windows computer) or Outlook 2011 (for your Mac)
already installed, you can upgrade by requesting to the ITC..
How do I configure Outlook for my
KFUPM Exchange account?
Outlook 2010 - POP & SMTP Configuration (To receive Emails in an existing
Outlook 2007 - POP & SMTP Configuration (To receive Emails in an existing
Outlook 2007 Profile)
Outlook 2003 - with POP & SMTP Configuration (To receive Emails in an
existing Outlook 2003 Profile)
Express - POP & SMTP Configuration (To receive Emails in an existing Outlook
does my Outlook repeatedly prompt for my password and how to solve this issue?
If you face the issue of repeated password
prompts please update windows and the service pack for your Outlook
How do migrate
folder structure of my Inbox folder which appeared in my old IMAP access to the
All the users who used to access their emails through IMAP
and had a folder structure defined in their inbox folder, the folder structuring
will not appear in their new inbox. However the folders can be migrated.
To migrate the folders please follow provide your
PORTAL password on the link.
Can I use an email program other
than Outlook for my KFUPM Exchange account? How do I configure an IMAP or POP
connection to Exchange?
You can, but it is not recommended. If you
are on the KFUPM Centralized Exchange Service, ITC recommends using the Outlook
email program for maximum functionality.
If you want to use another email program
(like Thunderbird or Eudora) with the KFUPM centralized Exchange server anyway,
you’ll first need to configure a connection with these IMAP/POP settings, and
then plan to use Outlook or the
Outlook Web Access (OWA) to process and view your calendar, and the other
email program only to view your email messages.
A word of warning:
Should you choose to use another email program with your Exchange account, be
very careful to avoid deleting any email messages with calendar meetings or
events attached in that email program. Because email and calendar are so closely
tied on the Exchange Server, you may accidentally delete items off your calendar
if you delete the associated email message. So, be sure to process all your
calendar messages with Outlook or the
Outlook Web Access (OWA) to ensure your Exchange calendar functions
I want to set the Mail forwarding
for my KFUPM Exchange account. How do I do this?
Please be aware that forwarding is not
recommended, because forwarding your KFUPM Exchange account messages will break
your calendaring. The Exchange calendar and email are closely integrated, and
email messages about calendaring must be received and processed on the
centralized Exchange server to have the information automatically put onto a
calendar. If the message is not processed in Outlook or the
Outlook Web Access (OWA), then the information in the message is not
available to the calendar, and is therefore never entered onto your calendar.
That being said, instructions are provided
a forward through OWA.
How do I Forward a copy of my KFUPM emails to an external
To configure the Forwading to external
accounts please login
Outlook Web Access (OWA)
and follow the steps as shown in the link
Mail Forwarding to External Email Address
How do I set an Auto Reply
We suggest using
Outlook Web Access (OWA)
to ensure your auto-reply messages are consistent, and only
being sent when you want them to be. To do this:
Go to Outlook
Web Access (OWA)
Click Set Automatic Replies in the left column.
Complete the settings accordingly.
Click on ‘Save’
messages are sometimes delivered to my “Junk E-Mail” folder? How do I manage my
Microsoft sends out periodic updates to
your Outlook software via Windows Update; sometimes these include updates to
your Outlook Junk Mail Filter rules, where Microsoft makes subtle changes to the
rules your email program uses to determine if an incoming email message is spam.
Outlook follows these rules but will, from time to time, mistake a legitimate
message for spam and mistakenly send it to the Junk E-mail Folder, or will miss
a junk message and allow it to go to your Inbox.
You can reduce the risk of messages being
incorrectly sorted into the Junk E-mail folder by changing the level of spam
protection Outlook provides you. For information about your options, and
instructions on selecting an appropriate setting for your needs, see
Microsoft’s article, “Change the level of protection in the Junk Email filter.”
If you would like to set a rule that
Outlook always (or never) place messages from a particular sender in your Junk
E-mail folder, then also see
Microsoft’s article, “Add names to the Junk E-mail Filter lists,” where you
can find out how to add a person to your “Safe Senders” list (so their mail is
never marked as Junk), or “Blocked Senders” list (so their mail is always marked
Mobile Device-Related Questions:
How do I configure my smartphone or
mobile device to read my KFUPM Exchange account?
ITC offers specific Exchange configuration
instructions for the following types mobile devices:
Exchange on iPad
If you have any other type of smartphone or
mobile device, including HTC, you still may be able to
successfully configure a connection; see information about connecting
other mobile devices to your KFUPM email account.
my smartphone or mobile device. How do I remotely wipe my data using Outlook Web
The following instructions work for all
mobile devices with Active Sync:
Go to Outlook
Web Access (OWA)
Select Mobile Devices.
Select the lost device you want to wipe (remove all data).
Select Wipe All Data from Device... and follow the