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General KFUPM Exchange
Questions
Email-Related Questions
Mobile Device-Related
Questions
Answers to
Frequently-Asked Questions (FAQs) about the KFUPM Exchange Service
General KFUPM Exchange
Questions:
What are the new features offered by KFUPM Exchange Service?
Beyond supporting the basic email protocols (POP,
IMAP, SMTP), additional key features include but not limited to:
- Integrated, feature-rich web, desktop and mobile interfaces for
e-mail, calendar, contacts, and tasks (more user-friendly access to
e-mail over the web)
- Mobile device synchronization of email and address books
(iPhone, iPad, Android, BlackBerry, Nokia, etc.)
- Unified group scheduling & calendars
- Central resource scheduling (classrooms, conference rooms, etc.)
- Enhanced Security including support for digital signatures,
encrypted email, SSL based secure access, and secure and convenient
access from Internet using MS Outlook (via HTTPS)
- Support for Unified Communications (to be introduced in future)
- Improved High Availability and Mailbox Resiliency through
backend clustering known as Database Availability Groups (DAG) for
higher uptimes.
- Network Load Balancing for higher performance though a pool of
frond end servers
- Improved site resiliency through Disaster Recovery configuration
- Support for bigger mailbox quotas through provisioning of
sufficient SAN storage capacity
What is my KFUPM Exchange account login and password?
Your Exchange account login name is
your KFUPM computing ID, you can use your
username without ‘kfupm\’. Your Exchange
account password is your computing password. Don’t know this password?
You can
(re)set it.
Why internet
password? Why not portal password?
The Exchange server authenticates through the Active directory which
is also used to authenticate Users for Internet access,
whereas the Portal authenticates through the Portal LDAP which is used
for authenticating the Portal login and also the old
iPlanet Messaging Server. In near future all
the KFUPM systems will be authenticating through the Active directory
and hence there will be only one username/password needed to access all
KFUPM services.
What will
happen to my old emails?
All the old emails which were
received on your old email account will be on the old server; hence can
be accessed through the
KFUPM Portal. If a user needs to
migrate these old emails to the new Exchange
account, he should contact the ITC helpdesk and use one of the links
provided. However, if a user was downloading his emails to any local
client, then he will have his old emails on his email client (in his old
profile).
How do I access my
KFUPM Centralized Exchange account when I am off-campus?
You have two options for
viewing your KFUPM Exchange Service account when connecting from home or
elsewhere:
·
You can visit
Outlook Web Access (OWA) in a
Web browser.
·
You can try to use Outlook Anywhere.
o
Note: Our experience is
that Outlook Anywhere does not work everywhere; there are
differences in success among Internet Service Providers (ISPs) and even
variances in success (dependent upon location) with the same ISP. Also,
ITC does not support Outlook Anywhere; so if you cannot get it to
work using the following instructions, assume that the problem lies with
your ISP, and try one of the other methods suggested above for
off-Grounds access to your KFUPM Exchange Service account.
I want to change
the appearance of my name in the From: line
of emails sent from my Exchange account. How do I do this?
If your Display name appears wrong,
please contact: 4098 or 7636.
ITC recognizes that the ability to
change your name or address as it appears in the From: line of your
outgoing messages to include your nickname or alias is important.
Unfortunately, at the present time, this type of change is not possible.
At KFUPM, a number of databases (some controlled by ITC, some controlled
by others) need to interact to have names and email addresses display
correctly. This complicated interaction makes allowing a
person-selectable From: name/address choices more difficult than it
might otherwise be. ITC has staff working on this issue as time,
priorities and resources permit, and hopes to have a way for people to
designate how they want their From: address to appear in the future.
What is my
quota? How much space do I have for my KFUPM Centralized Exchange
account?
Your mailbox quota is: 1 GB for
Faculty, 500 MB for Staff and Students.
What if I exceed
my quota limit?
You can view your mailbox whenever
you want by clicking on the ‘File’ tab of your Outlook 2010 client.
The exchange server will notify to
the user when the Mailbox reaches 80% of his quota limit. However if the
user does not take the necessary action by deleting the unwanted emails
and reducing the mailbox size, the user will not be able to receive
emails and the senders will be notified that ‘your message could not be
delivered to the user mailbox has reached the allowed quota limit’.
Moreover, in Outlook 2010 the
senders will be notified as soon as they enter the recipient address if
the recipient’s quota is full.
Very soon ITC will be implementing
the Email Archiving System through which all the emails older than the
defined number of days will be archived automatically but still will
appear in the user inbox with a different icon. When the user selects to
read such email the email will be retrieved seamlessly and open in the
Inbox of the users.
Email-Related
Questions:
How do I change
my Language settings for OWA?
To change your Language settings
please
follow the steps
What email
client shall I use?
ITC recommends using the latest
Microsoft software if possible. If you do not have Outlook 2010 (for
your Windows computer) or Outlook 2011 (for your Mac) already installed,
you can upgrade by requesting to the ITC..
How do I
configure my email client for my KFUPM Exchange account?
Why does my
Outlook repeatedly prompt for my password and how to solve this issue?
If you face the issue of repeated
password prompts please update windows and the service pack for your
Outlook
How to migrate folder
structure of my Inbox folder which appeared in my old IMAP access to the
new Inbox?
All the users who used to access their emails through IMAP and had a
folder structure defined in their inbox folder, the folder structuring
will not appear in their new inbox. However the folders can be migrated.
To migrate the folders please follow provide
your
username and PORTAL password on the link.
Can I use an email
program other than Outlook for my KFUPM Exchange account? How do I
configure an IMAP or POP connection to Exchange?
You can, but it is not recommended.
If you are on the KFUPM Centralized Exchange Service, ITC recommends
using the Outlook email program for maximum functionality.
If you want to use another email
program (like Thunderbird or Eudora) with the KFUPM centralized Exchange
server anyway, you’ll first need to configure a connection with these
IMAP/POP settings, and then plan to use Outlook or the
Outlook Web Access (OWA) to
process and view your calendar, and the other email program only to view
your email messages.
A word of warning:
Should you choose to use another email program with your Exchange
account, be very careful to avoid deleting any email messages with
calendar meetings or events attached in that email program. Because
email and calendar are so closely tied on the Exchange Server, you may
accidentally delete items off your calendar if you delete the associated
email message. So, be sure to process all your calendar messages with
Outlook or the
Outlook Web Access (OWA)
to ensure your Exchange calendar functions correctly.
I want to set
the Mail forwarding for my KFUPM Exchange account. How do I do
this?
Please be aware that forwarding is
not recommended, because forwarding your KFUPM Exchange account
messages will break your calendaring. The Exchange calendar and email
are closely integrated, and email messages about calendaring must
be received and processed on the centralized Exchange server to have the
information automatically put onto a calendar. If the message is not
processed in Outlook or the
Outlook Web Access (OWA),
then the information in the message is not available to the calendar,
and is therefore never entered onto your calendar. That being said,
instructions are provided
to set a forward through OWA.
How do I Forward a copy of my KFUPM emails
to an external account?
To configure Forwarding to external
accounts please login
Outlook Web Access (OWA) and
follow the steps as shown in the link below :
Forwardsing KFUPM Mail to
an External Email Address
How do I set an
Auto Reply message?
We suggest using
Outlook Web Access (OWA)
to ensure your auto-reply messages are consistent, and
only being sent when you want them to be. To do this:
1.
Go to
Outlook Web Access (OWA)
2.
Select Options.
3.
Click Set Automatic Replies in the left column.
4.
Complete the settings accordingly.
5.
Click on ‘Save’
Why
legitimate messages are sometimes delivered to my “Junk E-Mail” folder?
How do I manage my spam mail?
Microsoft sends out periodic
updates to your Outlook software via Windows Update; sometimes these
include updates to your Outlook Junk Mail Filter rules, where Microsoft
makes subtle changes to the rules your email program uses to determine
if an incoming email message is spam. Outlook follows these rules but
will, from time to time, mistake a legitimate message for spam and
mistakenly send it to the Junk E-mail Folder, or will miss a junk
message and allow it to go to your Inbox.
You can reduce the risk of messages
being incorrectly sorted into the Junk E-mail folder by changing the
level of spam protection Outlook provides you. For information about
your options, and instructions on selecting an appropriate setting for
your needs, see
Microsoft’s article, “Change the level of protection in
the Junk Email filter.”
If you would like to set a rule
that Outlook always (or never) place messages from a particular sender
in your Junk E-mail folder, then also see
Microsoft’s article, “Add names to the Junk E-mail
Filter lists,” where you can find out how to
add a person to your “Safe Senders” list (so their mail is never marked
as Junk), or “Blocked Senders” list (so their mail is always marked as
Junk).
Mobile Device-Related
Questions:
How do I
configure my smartphone or mobile device to read my KFUPM Exchange
account?
ITC offers specific Exchange
configuration instructions for the following types mobile devices:
If you have any other type of
smartphone or mobile device, including HTC, you still may be able
to successfully configure a connection; see information about
connecting other mobile devices to your KFUPM email account.
I lost my
smartphone or mobile device. How do I remotely wipe my data using
Outlook Web Access (OWA)?
The following instructions work for
all mobile devices with Active Sync:
1.
Go to
Outlook Web Access (OWA)
2.
Select Options.
3.
Select Mobile Devices.
4.
Select the lost device you want to wipe (remove all data).
5.
Select Wipe All Data from Device... and follow
the instructions provided.
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